Effective Date: 2025/09/09
Last Updated: 2025/09/09
At Timeline Studios, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website timelinestudios.co.za or engage our services.
By using our website and services, you agree to the practices outlined in this policy.
1. Information We Collect
When you interact with Timeline Studios, we may collect:
- Personal Information: Your name, email address, phone number, billing details, and business information.
- Project Information: Content, ideas, and materials you provide to us while we work together on your web design project.
- Usage Data: Your IP address, browser type, device details, location data, and browsing behavior on our site.
2. How We Use Your Information
We use your information to:
- Provide web design, branding, and digital services you request.
- Communicate with you about projects, proposals, and updates.
- Process payments and issue invoices.
- Improve our website, services, and client experience.
- Share news, offers, and updates (only with your consent).
- Meet legal, regulatory, and tax obligations.
3. Legal Basis for Processing
Depending on where you are located, we process your data on the basis of:
- Consent (when you sign up for newsletters or marketing).
- Contractual necessity (to deliver our services).
- Legal compliance (to meet tax and accounting laws).
- Legitimate interests (to grow and improve our services).
4. Sharing Your Information
We respect your privacy and never sell your data. However, we may share it with:
- Service providers we use (hosting, payment processors, email marketing tools).
- Legal authorities when required by law.
- Subcontractors/partners assisting in delivering your project (only when necessary).
5. International Data Transfers
Since Timeline Studios is based in South Africa but serves clients worldwide, your data may be transferred to and stored in other countries. We ensure your information is safeguarded in line with international privacy standards such as:
- POPIA (South Africa’s Protection of Personal Information Act).
- GDPR (General Data Protection Regulation for EU clients).
6. Data Retention
We keep your personal information only as long as necessary to:
- Deliver our services.
- Comply with laws and regulations.
- Resolve disputes and enforce agreements.
Once no longer needed, your data will be securely deleted.
7. Your Privacy Rights
Depending on your location, you may have the right to:
- Access a copy of the personal data we hold about you.
- Request corrections or updates.
- Ask us to delete your information.
- Withdraw consent for marketing at any time.
- Request transfer of your data to another provider.
To exercise your rights, email us at info@timelinestudios.co.za.
8. Security
We take appropriate security measures to protect your information. While no system is 100% secure, we continuously work to safeguard your data against unauthorized access, misuse, or loss.
9. Cookies & Tracking
Our website uses cookies to:
- Improve site functionality.
- Analyze visitor traffic and trends.
- Personalize your browsing experience.
You can disable cookies in your browser settings, but some site features may not function properly.
10. Third-Party Links
Our site may link to other websites. Please note that we are not responsible for the privacy practices of external sites.
11. Children’s Privacy
Timeline Studios does not knowingly collect information from children under 16. Our services are designed for businesses and adults.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on timelinestudios.co.za with a new “Last Updated” date.
13. Contact Us
If you have questions about this Privacy Policy or how we handle your data, reach out to us:
Timeline Studios
Website: www.timelinestudios.co.za
Email: info@timelinestudios.co.za
Location: South Africa